ACSA National Construction Safety Officer (NCSO) Practice Exam 2025 – Your Comprehensive All-in-One Guide to Success!

Active listening involves several key components that enhance communication and understanding during interactions. Making eye contact is crucial as it demonstrates engagement and shows the speaker that the listener is attentive and interested. Taking notes can also be a part of active listening, as it helps the listener retain information and provides a way to reference important points later. Avoiding interruption is essential as it allows the speaker to express their thoughts fully, fostering a respectful and open dialogue.

Customer feedback, while valuable in many contexts, is not a direct factor of active listening from the listener's perspective. Instead, it represents a response from the customer or speaker after communication has occurred. Active listening focuses on how the listener engages with the speaker's message in real time, rather than the outcomes of the interaction. Therefore, customer feedback does not fit as a factor involved in the practice of active listening itself.